top of page

The TEMU App

A self-initiated UX case study analysing the user journey and behaviour within the TEMU app, aimed at identifying key pain points and designing thoughtful, user-centered solutions.

white board.png
USER REVIEW INSIGHTS with CUSTOMER JOURNEY MAP
  • Users are unhappy in the assesment phase of engagement & interaction in the app.
     

  • This is where they - browse and navigate along the app to access product pages towards a purchase, read reviews, analyse delivery options, analyse quality and their budget.
     

  • Touch points - Mainly Homepage, Product detail page, Categories and profile.

unnamed_edited.jpg
Screenshot 2025-03-31 at 20.51.25.png
USER SURVEY
  • 60% of users are unhappy with promotional messages due to two reasons - It gets in the way of making a purchase, and it's excessive marketing. They are also concerned about the sale/offer/voucher credibility and sees them as clickbait
     

  • 86% users utilise the search bar option to move closer to an item on the app.
     

  • Almost 100% agree that the category page appears cluttered.
     

  • While 71% are happy with the range of products, 57% of the users are concerned about the credibility of the product reviews on the page as they seem incentivised.
     

  • All of the participants were delighted to have an option for saving your product selection for the future.
     

  • 72% finds themselves lost sometimes or all the time in the endless scroll down feed.
     

  • 29% participants reported that they tap the wrong buttons since they are confusing or too small to tap, while 71% agree that they have experienced the same sometimes.
     

  • 57% are frustrated by the pop up ads while 29% say that they're a little annoyed but it's manageable.
     

  • 1.57/5 stars - collective likelihood of users tapping on a promotional advert as it caught their attention.

Screenshot 2025-04-25 at 13.10.22.png
Screenshot 2025-04-25 at 13.19.10.png
thematic analysis-1_edited.jpg
How might we transform the promotion of the app from disruptive to value-driven?
Tis my Portfolio-1_edited.jpg
How might we transform the trust of the app from misleading to reliable?
Tis my Portfolio2-1_edited.jpg
How might we transform the usability of the app from cluttered to intuitive?
Tis my Portfolio3-1_edited.jpg
USER TESTING FEEDBACK
Iteration Guide
  • Personalised
    recommendations
    have a
    positive review.

     

  • Noticed significant improvement
    in
    transparency
     

  • Category page still a bit
    cluttered - information
    overload

     

  • Save item feature is “Super
    handy!”

     

  • Users feel lost between pages.
     

  • Feels authentic and less
    “Cheap”

bottom of page